Case Officer (Brand abuse) @ LeaseWeb GS
The department
The Abuse department is part of Leaseweb and aims to protect the brand ‘LeaseWeb’ on a national and international level against prejudice and risk factors that lie within the nature and extent of the services of LeaseWeb. This is expressed specifically in the “cleaning” of the LeaseWeb network (home and abroad) so that the customer has an uninterrupted experience of its web hosting requirements. Other stakeholders should see LeaseWeb as a solid, professional party.
What is the role about?
As a Case Officer will be primarily responsible for proper handling of 1st line abuse complaints, and will include to convince the customer to take appropriate action, and propagate LeaseWeb operational policy toward stakeholders. You will independently handle incoming (per email as well as per phone) first line tickets in the area of abuse together with your colleagues. These issues can vary from spam reports to clearing a botnet network together with other agencies or more legal related issues, but also explaining to customers how to protect their server better, and start investigations on demand of the customer.
You will be maintaining operational contacts with various organizations whom combat online abuse and internet safety; such as the Dutch foundation against child abuse. By nature you will be part of and provide input for a variety of trajectories and projects.
Who are you?
Are you a communicative professional and aware of the sensitive nature of certain information? Are you able to work with multiple stakeholders and can you deal with demanding authorities?
Please check the requirements below:
- Bachelor level education or equivalent work experience
- 1 to 3 years experience within a IT or legal environment is advantageous
- Able to use discretion in sensitive situations.
- High level of integrity and organization sensitivity
- Ability to deal with demanding and high volume stakeholders
- Team player
- Excellent command of spoken and written in both Dutch and English, in customer facing orientation.
- Command of spoken and written German is a pre.
Company
LeaseWeb, one of the world’s largest hosting brands and part of the OCOM Group, provides Bare Metal, Cloud and Content Delivery Network services. We are growing rapidly, with currently more than 300 highly skilled and motivated employees developing internet infrastructure solutions for our large portfolio of customers. LeaseWeb is a group of independent companies that operate under the brand name LeaseWeb. LeaseWeb consists of LeaseWeb USA, Inc. (“LeaseWeb USA”), LeaseWeb Netherlands B.V. (“LeaseWeb Netherlands”), LeaseWeb Deutschland GmbH (“LeaseWeb Germany”), LeaseWeb Asia Pacific PTE. LTD. (“LeaseWeb Asia Pacific”), and LeaseWeb CDN B.V. (“LeaseWeb CDN”).
LeaseWeb has a flat organizational structure, infused with an entrepreneurial spirit. This empowers employees to make decisions to efficiently meet the commercial and technical requirements of our customers. Do you like to be creative to find solutions, implement the newest technologies, and work with the best developers from all over the world? Then you’ll fit right in at LeaseWeb!
What we offer
We offer a competitive salary with secondary benefits like a defined contribution pension plan, a collective health care plan, annual bonus scheme, 25 days of paid time-off and visits to (inter)national industry.
International Relocation?
As a true Global Multinational we consider it our duty of care to support the onboarding of new talent into Ocom and its subsidiaries. We will facilitate the entire process of your relocation. From arranging permits and visa to temporary and permanent housing. You may even be entitled to benefit from the tax ruling the Dutch government put in place to support foreign talent. (For more information, see http://lsw.to/ymb)
Want to learn more or apply?
Please use the application form to apply. For more information please contact Leenze le Grand via, l.legrand@global.ocom.com or +31 6 2115 9289. We look forward meeting you!
Keywords: vacature Case Officer Amsterdam, Juridisch Specialist, Jurist, Legal, Noord-Holland
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