Coordinator Commercial Excellence & Operations Benelux bij Abbott

Abbott is a global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare. With a portfolio of leading, science-based offerings in diagnostics, medical devices, nutritionals and established pharmaceuticals, Abbott serves people in more than 150 countries and employs approximately 70,000 people.

In order to continue to realize our mission, we are looking for a:

Coordinator Commercial Excellence & Operations Benelux

Division: AMO Commercial
Reports to: Country Manager AMO Benelux
Site: Hoofddorp

PRIMARY GOALS / OBJECTIVES:
The Coordinator Commercial Excellence & Operations Benelux is supporting AMO Benelux on executing and optimization of the commercial and customer facing strategy by continuously analyzing performance versus strategy, targets and ensuring tactical implementation. She/he supports the execution of operational processes regarding compliance, quality and complains.

MAJOR RESPONSIBILITIES:

Drive commercial excellence through CRM (Salesforce.com) execution

• CRM Administrator for Benelux
• Analyses of CRM data (number of visits, segmentation, targeting, profitability, etc.)
• Analysis of efficacy on account level
• Prepare reports and presentations

Data analysis and reporting for business optimization

• Analyze customer data
• Analyze competitor and market information
• KPI reporting
• Support the implementation of incentive plans for the Benelux team
• Incentive calculation, reporting and initiation of approvals and payout
• Analyses of actuals vs annual and quarterly financial targets
• Business Objects reporting

Sales Planning and forecasting

• Admin for Sales Planning tools
• APO forecast
• Operating the SAP system for the Surgical division; pricing and new customer set up
• Coordinate with OVD Wholesalers pricing, agreements and retrieval of in market sales

Local Compliance Management

• Ensure compliance trainings for the Benelux team
• Handling of sponsoring requests
• Member of Affiliate Compliance Committee

Standard Operating Procedures

• Create and maintain S&OP’s for activities within AMO NL
• Implement Abbott S&OP’s

Quality and Complaints Handling

• Complaints handling in catsweb and SAP
• Collect items that are subject to complaints
• Escalate OR incidents and complaints
• Investigate and keep track of new rules in Medical Devices

Other activities

• Back-up for Sales Assistant

Education/Experience:

• MBO/HBO commercial/economic/administrative
• Good verbal and written communication in Dutch and English fluently
• Strong analytical skills
• Proficient in Microsoft Office - Advanced Excel knowledge

Competencies:

• Set vision and Strategy
• Analytical
• Anticipate
• Innovate
• Build
• Deliver results
• Accurate
• Ownership
• Organized individual
• Team player
• Accountable

How to apply:
Are you appealed by Abbott and recognize yourself in the outlined profile, make your interest known! You can apply by using our online application form.

An equal opportunity employer. Abbott welcomes diversity.

Acquisition as a result of this vacancy is not appreciated